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F.A.Q.s

PRODUCTS

We have a few cardstock options: 110lb smooth matte, 110lb textured, 120lb cotton and 220lb double thick matte. All of them come in your choice of white or cream.

  • Our 110lb and 220lb matte cardstock contains 30% post consumer fiber and is FSC certified supporting responsible use of Forest resources.
  • Our textured cardstock contains 100% post consumer fiber, is acid free, archival and FSC certified supporting responsible use of Forest resources.
  • Our cotton cardstock is tree free and made from 100% cotton linters, which are left over from the textile industry. It is acid free, recyclable, biodegradable and elemental chlorine free.
  • Our envelopes have a euro-style flap. They all come in a matte finish, are 32lb, 30% post consumer fiber, are acid free, archival and FSC certified supporting responsible use of Forest resources.
All products are digitally printed. We use liquid inks meaning it has the same finish/coverage as offset printing but at a more economical price.

We also offer letterpress and foil stamping on select designs. Please contact us for more info and pricing.

Yes, ALL of our designs are customizable from colors to fonts to wording. Please read our Customizations & Design Tips for more info.

SHIPPING

We offer USPS priority mail and USPS express mail shipping options. All samples and orders ship for free within the U.S. Shipping rates for custom orders are as follows:

Shipping Method Price Delivery Time
USPS Priority Mail Free Shipping 2-3 days
USPS Express Mail $39.95 1-2 days
We love working with international clients. We offer USPS priority mail and USPS express mail shipping options. Samples are $4.95 for shipping to all international countries. Shipping rates for custom orders are as follows:

Country Shipping Method Price Delivery Time
Canada USPS Priority Mail $40.95 6-10 days
Canada USPS Express Mail $64.95 3-5 days
All Other Countries USPS Priority Mail $59.95 6-10 days
All Other Countries USPS Express Mail $79.95 3-5 days
Once we’ve shipped your order, you will receive an email notification with tracking information. You can also view your tracking information by logging into your account and viewing your orders.

ORDERING

You can easily make an order 24/7 with our website. All you need to do is find your favorite design, select your options (cardstock, envelopes, address printing), type in your wording, add it to your cart and proceed to checkout.

Once we receive your order, someone from our design team will contact you within 1-2 days with your complimentary PDF proof. Once you’re happy with your design, we will then turn your order around within 5-7 business days. You will receive shipping notification with tracking information when your order has shipped.

For all custom items like invitations, save the dates or menus, we require a minimum quantity of 25. Above that, you can order as many as you like in any quantity.
If you need more invitations, we can certainly reprint your order. The minimum quantity for a reprint is 10. If you need 25 or more, you can just place another order through the website. If you need less than 25, please contact us directly and we will send you a quote and invoice.
Yes, you sure can and we highly recommend it because samples come with a free color chart. This way you can see exactly how the colors will look when printed since color varies from screen to print.

To order a wedding invitation or save the date sample:

  1. Choose the wedding invitation or save the date that you’d like a sample of.
  2. Click the button “Order a sample” in the product description.
  3. Add the sample to your cart and proceed to checkout.

Samples are shipped within 2 business days and are delivered within 3 business days in the U.S. Outside of the U.S. can take up to 2-3 weeks.

We accept Visa, Mastercard, Discover, American Express and Paypal.
Yes, we can accommodate rush orders if you need an order faster than our standard turnaround time of 5-7 business days. Please email us before placing an order. A rush fee may apply. We also provide express shipping options.
If you need to cancel or change your order, you can do so before you have approved your proof. Please email us at hello@craftypie.com to cancel your order. A cancellation fee may apply.

After your proof has been approved, unfortunately your order cannot be changed or cancelled.

A refund will be provided if you need to cancel an order before your order has gone to print. If it is cancelled before the proofs have been emailed, then a full refund will be provided. If the proofs have been emailed, then a $50 cancellation fee will apply because of the time spent designing the proofs. After the proofs have been approved and sent to print, we cannot provide refunds. Please make sure to review your proof for spelling, grammar, etc. If there was a customer-approved typo, we cannot provide an exchange or refund, but we do offer a discounted reprint and complimentary rush service. If there is an error with your order that is the result of our mistake, we will gladly reprint and resend your order using the quickest shipping method at no extra charge to you.

Color varies from screen to print and we cannot accept refunds due to color variance. We recommend buying a sample, which comes with a free color chart in our various cardstocks.

Returns are not accepted with sample orders. If your samples were damaged during shipping or you received the wrong ones, please contact us and we will send new ones asap.

If you are unhappy with your order for any reason please do not hesitate to contact us and we will try our best to ensure you are satisfied.