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Store Policies

Ordering Process

Once you’ve placed your order, someone from our design team will start working on your order. It will be customized based on your color choices and any special design requests. The design is professionally typeset to ensure it fits and looks good with your wording. Your PDF proofs will be emailed within 2 business days. We want you to be 100% happy with your design. So our design specialist will work with you to make any edits and changes necessary until you are completely satisfied with it. When you’ve approved your proofs, your order will be printed within 5-7 business days. You will receive an email notification with tracking information when it is has shipped.

Shipping

All orders being mailed in the U.S. ship for free.

All orders are shipped via USPS priority mail, which takes about 2-3 business days or 1-2 days for Express Mail. For international shipment, it can take 6-10 business days. We cannot accept responsibility for packages getting lost or seized by customs.

Once your order is shipped, you will receive a confirmation email with tracking information.

Samples are shipped within 2 business days via USPS First Class mail.

If you require a rushed order, please contact us and we will do our best to accommodate you.

Returns/Refunds/Reprints

A refund will be provided if you need to cancel an order before your order has gone to print. If it is cancelled before the proofs have been emailed, then a full refund will be provided. If the proofs have been emailed, then a $50 cancellation fee will apply because of the time spent designing the proofs.

After the proofs have been approved and sent to print, we cannot provide refunds due to errors on approved proofs (e.g. typos). Please make sure to review your proof for spelling, grammar, etc. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

If there was a customer-approved typo, we cannot provide an exchange or refund, but we do offer a discounted reprint and complimentary rush service. If there is an error with your order that is the result of our mistake, we will gladly reprint and resend your order using the quickest shipping method at no extra charge to you.

Color varies from screen to print and we cannot accept refunds due to color variance. We recommend buying a sample, which comes with a free color chart in our various cardstocks.

Returns are not accepted with sample orders. If your samples were damaged during shipping or you received the wrong ones, please contact us and we will send new ones asap.

If you are unhappy with your order for any reason please do not hesitate to contact us and we will try our best to ensure you are satisfied.

Sales Tax

We are required to collect 6.75% sales tax on all orders shipped within North Carolina.

Privacy & Security

Crafty Pie respects and ensures that your privacy is protected when using our website. We will never sell or share this information with other companies and it will only be used in accordance with this privacy statement.

Orders placed on our site are encrypted using SSL technology ensuring that your personal information (name, billing address, credit card info) and transactions are protected.

Copyright

All designs are copyright of Crafty Pie.